AI Order Extraction System

A real internal automation system

This confidential internal system supports a social-commerce operation where customer orders arrive through messaging channels. It automates a previously time-consuming order-processing workflow without exposing the client's identity or private data.

Reducing repetitive order entry

Manually identifying order information inside customer conversations and entering that data into the client's order process required significant repetitive work.

The automation significantly reduced manual order-entry and processing work without relying on unsupported savings or volume claims.

From conversation to structured order

Social-media conversations arrive in Chatwoot. Webhook events trigger filtering and AI processing, which identifies relevant messages, extracts structured order details and passes validated data into the client's order workflow.

Architecture shown, client data protected

There are no public product screenshots because this is an internal client tool. The workflow diagram is an intentionally simplified architecture illustration—not a fabricated dashboard or customer conversation.